Return Policy
Thank you for shopping at Video Camera Center. We want to ensure that you are completely satisfied with your purchase. Please read our return policy carefully before making a return.
30-Day Returns: You may return eligible items within 30 days of delivery for a refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Restocking Fee: Returns may be subject to a 10% restocking fee. This fee covers the cost of inspecting, testing, and restocking returned items.
Free Returns for Faulty Items: If there is a manufacturing defect or if we are at fault for sending you the wrong item, you are eligible for a free return. Please contact our customer support team within 30 days of delivery to arrange for a return label.
Buyer's Remorse: If you simply changed your mind or no longer want the item, you may still return it within 30 days of delivery. However, you will be responsible for the return shipping costs.
Return Process: To initiate a return, you can request a return directly from our website by logging into your account and navigating to the order history section. Alternatively, you can contact our customer support team at videocameracenter1849@gmail.com. Provide your order number, the reason for the return, and any relevant details. We will guide you through the return process and provide instructions for returning the item.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7 days. The refund will be issued to the original payment method used during the purchase.
Exclusions: Please note that certain items may not be eligible for returns, such as software, downloadable products, and items that are explicitly marked as non-returnable.
Damaged in Transit: If your item arrives damaged due to shipping, please contact us immediately with photos of the damage. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as needed.
Final Sale Items: Items marked as "Final Sale" or "Clearance" are not eligible for returns unless they are defective or damaged upon arrival.
Policy Updates: We reserve the right to update or modify our return policy at any time. Any changes will be communicated on our website and will apply to future purchases.
By making a purchase from Video Camera Center, you agree to abide by the terms and conditions outlined in this return policy. If you have any questions or need further assistance, please don't hesitate to contact us.
Thank you for choosing Video Camera Center. We appreciate your business!
Shipping Policy
Thank you for choosing Video Camera Center for your video equipment needs. We strive to provide efficient and reliable shipping services to ensure your orders are delivered in a timely manner. Please review our shipping policy to understand how we handle shipping and delivery of your purchases.
Order Processing Time: Orders are typically processed and shipped within 1 business day after payment verification, except for weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods: We offer standard shipping as our free shipping option for eligible orders. Shipping costs for expedited shipping or international shipping will be calculated based on the weight of your order, the shipping method selected, and the delivery destination. International shipping costs are our best estimate. If you believe the shipping costs are too high, please bring this to our attention so we can adjust the pricing.
Domestic Shipping (U.S.): Standard shipping usually takes 3-5 business days for delivery. Expedited shipping is available for faster delivery and usually takes 2-3 business days.
Global Shipping: We ship to virtually any location worldwide. International shipping times may vary depending on the destination country and customs clearance processes. Customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.
Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or destination regulations. Please check the product details and shipping information during checkout. We do not ship to P.O. boxes or APO/FPO addresses.
Shipping Damage or Loss: In the rare event that your package is damaged during transit or lost, please contact us immediately. We will work with the shipping carrier to investigate the issue and provide a resolution, such as a replacement or refund.
Order Tracking: You can track the status of your order by using the tracking number provided in your shipping confirmation email or by logging into your account on our website. At some point the carrier may hand off the delivery to another carrier to perform the last leg of the delivery.
Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delivery delays or returns. We are not responsible for orders shipped to incorrectly provided addresses.
Delivery Delays: While we strive to deliver your orders within the estimated timeframe, unforeseen circumstances such as weather delays or carrier issues may cause delivery delays. We appreciate your understanding in such situations.
Policy Updates: We reserve the right to update or modify our shipping policy at any time. Any changes will be communicated on our website and will apply to future orders.
If you have any questions or need further assistance regarding shipping, please contact our customer support team at videocameracenter1849@gmail.com. We are here to help ensure a smooth and satisfactory shopping experience for you.
Thank you for shopping at Video Camera Center. We value your business!